COVID-19 UPDATE: SHIPPING MAY BE DELAYED, BUT ORDERS ARE SHIPPING AS USUAL

FAQ

Where are you based?

We are based in Melbourne, Australia.

Why are fabric bands better than latex plastic bands?

Fabric bands don't snap or slip on you during use compared to latex bands. They are also very comfortable to use! Our fabric bands are made to last you a long time which is why we back this promise up with our 12 month warranty.

I have a question regarding my order, how can I contact you?

The best way to contact us is via email: info@wearemilana.com

How long does your shipping take?

Our express shipping usually takes around 1-2 business days, and our standard shipping usually takes around 2-4 business days to deliver anywhere in Australia. (Please note: Due to COVID-19 shipments can be delayed, which is out of our control).

What happens if I change my mind about my order?

If you contact our team before your order is fulfilled we can process a full refund for you. If your order has already been shipped, simply ship it directly back to us and we will refund your order.